FAQS + POLICY

What is your damaged goods policy? / How do I report a damaged good?

Damaged goods must be reported within 7 days of the delivery date for a refund to be issued.

Shipping costs, unfortunately will not be refunded.

A photo of the damaged piece, along with the box and packaging with all labels visible is required to be sent to HOOMAU CERAMICS LLC with the report. (Email to hoshijokai@gmail.com)

Damages outside of the 7 day limit will not be refunded. All packages will be insured. Just be sure to let me know with required materials right away.

Refund or exchange of product will be discussed on a case to case basis.

​

How do I care for my GOODS?

All items sold we make are food safe except the soap. 

Wares made of solely ceramic are microwave and dishwasher safe--no hand washing is necessary although it is recommended. Items decorated in gold are not microwave safe.

​

If you have anymore questions - definitely fill our our customer contact box on the contact page. We'd love to answer  specific questions on care.

​

How quickly should I expect my parcel to arrive?

Ready to ship items:

I ship packages every Wednesday an order is received. Packages are taken to the USPS post office here and shipped out. If within the US you can expect your package in 3-5 business days once shipped. 

Custom orders:

Custom items tend to be shipped within 3-4 weeks after an order is placed. l make sure to keep you updated on the progress of your order.

​

Last note on ordering from HOOMAU CERAMICS... Everything is handmade:

• All items are handmade and that imprint is there; it's unique and meant to be. 

• All items are food safe.

• Most* items are dishwasher and microwave friendly.

     *Wares that have gold cannot be microwaved; I will state that in all descriptions. 

​

- Remember that we are a small, handmade, from the home type of business. Our products are meant to be different and unique from what is sold in most stores. The quality of handmade pieces are beyond machine made and require a small amount of maintenance. However, they are one of a kind and from the heart.